FAQ for Venue Hosts

How many event organisers use VenueScanner?

100,000 searches are made every month by 50,000 unique event organisers

What type of people use VenueScanner?

70% of our enquiries are corporate, such as finance, consultancy, fashion and tech companies. Regular users are business such as Facebook, Deloitte, Citi, and Go Cardless.

They tend to organise events ranging from small meetings and training sessions to big private dining events, conferences, product launches and corporate parties.  

30% come from private individuals looking for venues for weddings, parties, and reunions.

How does your search algorithm work?

Our algorithm is made up of a number of different components. The better you perform as a venue host on VenueScanner the higher you appear in the search. Here are a few of the core components:

Response Rate: how fast do you respond to organisers enquiries

Enquiry to booking conversion rate %: What percentage of the enquiries you receive do you successfully convert into bookings

Can I cancel the service?

Yes, at any time you can end your subscription.

Do I get full functionality on the free trial?

Yes, you'll be visible to 10,000+ event organisers.

Will this interfere with the rest of my business?

Not at all. VenueScanner is a new source of enquiries and a convenient system to manage them. You're free to do what you like with them, so that they boost your business.

How will I keep track of my bookings?

We have built a powerful digital product that will make it easy to keep track of your enquiries and bookings. Your inbox will sort and filter your enquiries by status and chronologically, and your reservations will be placed onto your VenueScanner calendar (beta).

Do I have to do the invoicing myself?

No. We'll take responsibility for charging event organisers for you, when a booking is made. You just have to fill in the agreed amount, and the organiser will receive a payment link for the deposit and final amount. You'll be sent an e-mail confirmation once it's been paid.

Am I able to get my money back if I’m not happy with the service?

Absolutely. Any time in the first 90 days we will give you a complete refund if you’re not happy with the ROI our service has provided.

Do I have to take any bookings I don’t want to?

No. Only accept enquiries that you want to. You'll not be penalised for declining enquiries. In fact, any kind of reply will boost your search ranking, as long as it’s fast.

Can I boost my performance on the site?

Yes. By using our intuitive system and letting us help you, your venue will become more visible to organisers. You can get an automatic boost by upgrading to a premium plan, which will rocket you up to the top of the search results. Or, by responding fast to enquiries and completing bookings our search algorithm will recognise you as a useful venue and rank you higher.

Is there a fee for event cancellations?

We do charge a fee for cancellations to the person who made the cancellation, to recoup costs. This is in addition to any cancellation fees charged by the venue.

Can I get help marketing my venue?

We have a professional in house marketing team that can offer different packages to market your venue, not just on our platform but across the web. These services are included in the cost of the premium plans. Moreover, included in our basic package is a review of your listing a with ‘profile clinic’ from our venue experts, to make sure you’re getting the best of our service.

How do I speak to a member of the team?

You can speak to Olivia from our venue acquisitions team, by emailing her at hello@venuescanner.com or calling at 020 3600 0894. Alternatively, book in a demo with Olivia.

Can I get a discount on any of the plans?

Yes. By subscribing for a year (our minimum recommended amount), you get a 20% discount.

What if I have more than one venue?

If you subscribe to our basic plan, then all your venues will be covered. You’ll be able to manage them all easily in your VenueScanner Inbox. If you want to invest in a Pro or Gold premium account, then you have to get one of these accounts from every venue you wish to cover. However, if at least one of your venues has Pro or Gold, then all other venues on your account will automatically be covered by the basic plan - no need to pay for that as well.

I have more questions!

Give us a shout at hello@venuescanner.com or open up a web chat, we're always keen for a chat :)

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